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Call Center
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Call Center

The BusinessTel Call Centre solution gives you fast access in managing your call centre performance, agent performance and allows on the fly changes to help improve SLA’s and client satisfaction. Get precise insights of your call centre with our dashboards and reports, using tables and informative charts. There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more. With just one click you can perform: Audits, spying, whispering or intrusions in real time to the agents.

Call Centre Features