Our Solutions
Helpdesk System
Our Solutions
Helpdesk
System
AstiosDesk is an all emcompassing helpdesk system which lets you manage and organize your team and your tickets to make your customer support draw a smile on your customers face.
Keeping track of tasks whether its internally or externally. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. Admins or supervisors can customise what each individual sees to keep track of individual tasks.
Issues Client Were Facing
Having a tough time getting in sync with the teams under the same roof, each department had their own tracking systems separately which made it harder for head of departments to monitor tasks.
How Our Solution Helped
Making tasks management easier to manage by having every head of department with an eagle eye view of tasks progress in each department which makes tasks moves faster and more efficient.
Features
Easy data historization
Escalations
Individual fields
Immediate changes
Your own overview
Chat
Phone
Multilingual
Branding
Tasks
Autosave
Text modules
Permanent marking
Full-text search
Social media integrations
Security
Custom interface
2-Factor Authentication
API migration