Our Solutions
Telephony
Our Solutions
Telephony
AstiosDialer
AstiosDialer is a highly effective auto-dialer Asterisk based system that will transform your telemarketing campaign productivity and achieve the results that you always wanted.
No more manual work. No more high overhead cost. No more expensive licensing cost. Improve business profitability. This is the most flexible and cost-effective dialer system available today. AstiosDialer is the only dialer system you will need.
Issues Client Were Facing
Lack of manpower to keep up with high volumes of call manually on a daily basis. Supervisors were having a hard time to compile reports manually via excel sheets.
How Our Solution Helped
By automating the calling process, we increased the efficiency by increasing the amount of calls per agent. Supervisors can now view and export the reports real time via our Astios Dialer system.
Features
Increase productivity to 200-300%
Campaign rules
Update the calling list, records, campaigns on the fly
Audit Logs
Broadcast messages to customers
Everything web-based
Define agent disposition codes
Options for administrators to select different approaches to reach clients
Use SIP trunks for outgoing calls from low cost call providers
Manage campaigns by assigning users and calling list to the campaign
System controlled task
Comprehensive and real time reporting
BusinessTEL 2.0
BusinessTEL 2.0 IP PaBX series is a hybrid IP telephony solution which caters for both IP and analog telephony. It is built to seamlessly integrate into your organisation and provide you with a competitive edge.
Features
Call recording & voice logger
Interactive voice response
Voicemail to Email
Call forward & call waiting
Conference bridge
Music on hold
Hot Desking
Automatic Call Distribution Queues (ACD)
Multi Device Support
Calendar base Call Flow Control
Paging and Intercom
Call Detail Report
Blacklist management
AstiosUC
Unified Communications
AstiosUC is a Unified Communications solution that provides integrated voice, video, chat, screen sharing, with the goal of enhancing business communication, collaboration and productivity.
AstiosUC brings to you long term cost saving. Higher productivity and enhanced efficiency with no software licensing costs. It helps you streamline all your voice, data and video communication channels into one standard infrastructure, thus easier management and lower maintenance cost.
Issues Client Were Facing
Client did not have any unified solution for communication and needed to use multiple platforms to communicate.
How Our Solution Helped
AstiosUC helped the client by connecting their whole communications ecosystems into a single Unified Solution.
Features
Voice & Video Calls
Instant Messaging
Voice & Video Conferencing
Integrated Virtual Fax System
Screen Sharing
Android, iOS, Windows & MAC OS Support
Cross WAN Links Redundancy
Provisioning Server
AstiosACM
Abandoned Call Module
AstiosACM is an open source solution is an enhancement module for call centers to achieve a high SLA standard. It provides the client to have access to missed calls and let them have the flexibility to take actions at anytime to touch base with missed-calls clients.
AstiosACM does makes managing calls more efficient and not waste any potentials. It also will increase the call engagements between clients and their customers too which will then increase customer satisfaction. Whether you regularly experience peak periods at your call center, or occasionally have spikes in call volume, the abandoned call module can defer calls until volumes are more manageable which further reduces spikes.
Issues Client Were Facing
Client that handles customers via the contact center systems often find it difficult in keeping up with variable volumes of calls.
How Our Solution Helped
Astiostech’s Abandoned Call Module solves this by giving agents direct access to an interface to identify, connect, and report calls that has been missed or abandoned. Not only that the client gain back all the missed opportunities the client also allow agents to be self sufficient in managing abandoned calls.
Features
View Abandoned Calls
Call Back Abandoned Calls
Reporting
Stating Remarks
Call Assignment
Call Archive
AstiosARM
Automated Reminder Module
An integrated all in one view which also increases the efficiency of the call center.
Issues Client Were Facing
In a call center, the average number of calls a day is around 700 calls purely to remind the customer/ patient regarding their appointment which require a huge team of agents to handle this requirement.
How Our Solution Helped
In a call center, the average number of calls a day is around 700 calls purely to remind the customer/ patient regarding their appointment which require a huge team of agents to handle this requirement.
Features
Extremely Customisable
Send Confirmations & Reminders
Synchronize with other Calendars
Security & Reliability
AstiosSMS
SMS Broadcasting System
AstiosSMS is an add-on module that provides the client to broadcast their messages to their customers.
Offers great convenience at lower cost and guaranteed direct response.
Issues Client Were Facing
The client did not have an sms broadcasting system in place, which they had to send sms broadcast individually to their customers.
How Our Solution Helped
The SMS Broadcasting System played a huge role in increasing the client’s efficiency to reach out via sms to their customers.
Features
Sending SMS in bulk
Receiving SMS in bulk
Customising customer groups for broadcasting
AstiosBCP
Business Continuity Plan
Work from anywhere with an internet connection.
Works with standard equipments (Laptop, Network, Headset, Softphone software).
Remain same business contact number.
Issues Client Were Facing
Clients couldn’t physically go to office to operate their businesses due to the Movement Control Order by the government.
How Our Solution Helped
During the Movement Control Order period, we managed to help our clients by implementing our AstiosBCP solution so that they can operate their businesses as usual remotely without any worries.
Features
Call Forwarding
Conference Calls
Music on Hold
Hot Desking
Call Queues
Call Detail Reporting
IVR – Interactive Voice Response
Time Conditions
